Contact Us

Empathetic Customer Care

To empathize, the help agent must be able to understand the needs of the customer. This is also true for providing internal help desk support. Legacy solutions with five or six options and three or four pre-programmed skills each no longer suffice. The more products to support and the more complexity, the more inadequate legacy chatbots are.

Empathi AI offers solutions that can answer the full breadth of customer care questions with minimal manual set-up and configuration. We learn from the digitally recorded support history and all other applicable digital resources.

The Difference: We understand the meaning

Meet Patti

Patti automatically answers customer care and help desk requests with kindness and deep understanding. Have you ever met a ChatBot that didn't really answer your question? No matter what you're asking for help with, Patti can answer the question, provide the service and make you happy.

We know you care

You want to make your customers feel loved and satisfied when they need help, but have to be able to handle a very broad range of questions and requests to do so. You can use auto-attendants or chatbots, but their capabilities are so limited that they leave many customers dissatisfied. This doesn't reflect your company's commitment to service.

Patti will delight customers leading to better customer retention, reduce customer care costs by routing fewer calls to live agents and streamline the process of adapting customer care to new products, product lines and request types.

The time and cost of implementing Empathi AI, integrating it with systems and updating the knowledge base is a fraction of other top AIs and Patti answers more questions: delights more customers.

This is possible because, unlike generative AI and bots that do pattern matching, Patti uses the next generation of conversational AI to understand English with college-level proficiency, enabling her to understand the intent of customer questions and deliver the business digital content that contains the answers: a perfect match.

What do we offer?

Empathi AI includes the Patti Interpreter and the Enterprise Integration system that sends out bots to automatically read and catalog all digital assets into a knowledge fabric. Patti reads the manual and speaks plain English to anyone with a question to give them a fully referenceable answer from the knowledge fabric.

Call or click for a free 30 minute consultation