Trustworthy AI
Understands
you to help you
To empathize, a help agent has to understand what the customer needs. Legacy solutions with five or six options and three or four pre-programmed skills each no longer suffice.
The difference
We understand the meaning
Unlike generative AI and bots that do pattern matching, Patti uses the next generation of conversational AI to understand English with college-level proficiency. She understands the intent behind a question and delivers the digital content that contains the answer: a perfect match.
Have you ever met a ChatBot that didn't really answer your question?
What Empathi does
Four ways your data starts answering
Speech or text, mobile or workstation, serious business matters and casual conversations.
Wellbeing Advocate
Patti gets to know you privately, then helps you find what improves your wellbeing.
See how she listens
Universal Help Desk
Let Patti read everything, and she'll tell you exactly where to find it.
Let Patti read
High-Quality Translator
Translation that uses concepts in context, not just the word sequence.
How we translate
Qualitative Analysis
Answers the how and why questions that other analysis tools cannot.
Ask how and whyPrivacy
AI that keeps your secrets
Businesses and consumers need privacy. Empathi uses world-class security to protect all of your information.
Everything Empathi learns from your proprietary information and processes will be accessible by and controlled by you alone.
The problem
We know you care
You want to make your customers feel loved and satisfied when they need help, but you have to handle a very broad range of questions and requests to do so. You can use auto-attendants or chatbots, but their capabilities are so limited that they leave many customers dissatisfied. This doesn't reflect your company's commitment to service.
Patti will delight customers, leading to better customer retention. She reduces customer care costs by routing fewer calls to live agents, and streamlines the process of adapting customer care to new products, product lines and request types.
Why it's different
We do not train on patterns. We read.
Empathi Deep Language Understanding understands everything it reads the first time. When it finds information that is not yet known, it adds it to the knowledge network for validation and curation.
- Learning that never stops — Our learning adds to its knowledge every hour
- References to prove it — Bibliographic data lineage: you know the source
- A critical reader — Can identify bias, deception and fake news
- Reads between the lines — Can identify and understand metaphor
- A colleague, not a replacement — Works with – Does not replace other AI techniques
- Not just left-brained — Whole-brain approach – Left and Right
What do we offer?
Your data talks to you
Empathi AI includes the Patti Interpreter and the Enterprise Integration system that sends out bots to automatically read and catalog all digital assets into a knowledge fabric. Patti reads the manual and speaks plain English to anyone with a question, to give them a fully referenceable answer.